911 Dispatcher & Call Taker (24/7) — Make Immediate Impact

Public Safety Dispatch Network; Victoria (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network in Virginia is seeking 911 Call Takers to greet callers, gather essential information, and document details for responders. This role supports communications centers, may involve rotating shifts, and requires accurate typing and calm, clear communication.

Successful candidates typically have a high school diploma or equivalent and may possess prior customer service experience.

Qualifications

• High school diploma or equivalent required; relevant customer service experience may help.
• Strong listening and verbal communication skills; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing speed

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Virginia is seeking 911 Call Takers to greet callers, gather essential information, and document details for responders. This role supports communications centers, may involve rotating shifts, and requires accurate typing and calm, clear communication.

Successful candidates typically have a high school diploma or equivalent and may possess prior customer service experience.