911 Call Taker — Vital Public Safety Role

Public Safety Dispatch Network; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Public Safety Dispatch Network in McAllen, TX seeks 911 Call Takers to listen to callers, verify locations, and document essential details for responders. The role supports 24/7 operations with rotating shifts and required training, starting from an entry level dispatch pathway.

Ideal candidates have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.
• Assessments and minimum scores determined by the hiring agency.
• Customer service or call-taking experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide pre-arrival instructions within training and certification

Skills

Typing

Listening

Verbal communication

Customer service

Education

High School Diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in McAllen, TX seeks 911 Call Takers to listen to callers, verify locations, and document essential details for responders. The role supports 24/7 operations with rotating shifts and required training, starting from an entry level dispatch pathway.

Ideal candidates have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.