911 Emergency Call Taker - Start a Vital Public Safety Role

National Public Safety Careers; Manito (IL); In loco; USD 40.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Descrizione del lavoro

National Public Safety Careers seeks 911 Call Takers for positions in Manito, IL. They will handle incoming emergency and nonemergency lines, verify locations and contact information, and enter data into dispatch systems to support responders.

Candidates should have strong listening skills, clear communication, and the ability to follow structured procedures. Training, certifications, and shift work are typical in this role.

Competenze

• Requires high school diploma or equivalent.
• Previous customer service or call center experience is helpful.
• Ability to follow structured procedures and document information accurately.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions and support to distressed callers within training.

Conoscenze

Active listening

Typing accuracy

Clear verbal communication

Follow procedures

Formazione

High school diploma or equivalent

Descrizione del lavoro

National Public Safety Careers seeks 911 Call Takers for positions in Manito, IL. They will handle incoming emergency and nonemergency lines, verify locations and contact information, and enter data into dispatch systems to support responders.

Candidates should have strong listening skills, clear communication, and the ability to follow structured procedures. Training, certifications, and shift work are typical in this role.