911 Call Taker — Critical Public Safety Support

Public Safety Dispatch Network; Stoney Fork (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Stoney Fork, KY seeks 911 Call Takers to answer emergency calls, confirm locations, and document information for responders. Training and certifications are provided to ensure accurate incident processing.

Earners typically hold a high school diploma or GED with strong listening, typing, and communication skills, and the role may involve rotating shifts to cover a 24-hour operation.

Qualifications

• High school diploma or GED required or equivalent.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures and stay calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Typing

Clear communication

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Stoney Fork, KY seeks 911 Call Takers to answer emergency calls, confirm locations, and document information for responders. Training and certifications are provided to ensure accurate incident processing.

Earners typically hold a high school diploma or GED with strong listening, typing, and communication skills, and the role may involve rotating shifts to cover a 24-hour operation.