911 Call Taker - Start Your Public Safety Career

National Public Safety Careers; Wenden (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers in Wenden, AZ is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

Shifts may include nights, weekends, and overtime. A high school diploma is required; prior customer service or public safety experience is helpful. You will use dispatch software, follow procedures, and protect caller privacy while providing pre-arrival instructions.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, and clear verbal communication; ability to follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing speed

Listening skills

Clear verbal communication

Public safety knowledge

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers in Wenden, AZ is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

Shifts may include nights, weekends, and overtime. A high school diploma is required; prior customer service or public safety experience is helpful. You will use dispatch software, follow procedures, and protect caller privacy while providing pre-arrival instructions.