911 Call Taker: Start Your Public Safety Career

Public Safety Dispatch Network; Florence (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network in Florence, AZ seeks 911 Call Takers to start a career in emergency communications. You will gather essential information, verify locations, and document details for responders, while using dispatch software and following approved procedures.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and certifications are provided as part of the role, with rotating shifts and potential

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, call-center, or public safety experience helpful.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Florence, AZ seeks 911 Call Takers to start a career in emergency communications. You will gather essential information, verify locations, and document details for responders, while using dispatch software and following approved procedures.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and certifications are provided as part of the role, with rotating shifts and potential