911 Call Taker: Start Your Public Safety Career

National Public Safety Careers; Vance (MS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers for the Vance, MS area. You will listen to callers, verify locations, ask focused questions, and document details for dispatch.

This role supports 24/7 operations with rotating shifts and required training. Strong listening, accurate typing, and clear verbal communication are essential, along with following scripted procedures.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing abilities.
• Excellent verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Listening skills

Typing speed

Verbal communication

Ability to follow procedures

Education

High school diploma

Job description

National Public Safety Careers seeks dedicated 911 Call Takers for the Vance, MS area. You will listen to callers, verify locations, ask focused questions, and document details for dispatch.

This role supports 24/7 operations with rotating shifts and required training. Strong listening, accurate typing, and clear verbal communication are essential, along with following scripted procedures.