911 Public Safety Call Taker - Start Your Dispatch Career

Public Safety Dispatch Network; Ripley (MS); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Ripley, MS seeks dedicated 911 Call Takers to handle incoming emergencies, verify location and caller information, and document details for dispatch teams. Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Training and certifications will be provided. Position may involve shift work, weekends, holidays, and overtime as needed.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.
• Support accessibility resources when needed.

Skills

Listening

Typing

Verbal communication

Structured procedures

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Ripley, MS seeks dedicated 911 Call Takers to handle incoming emergencies, verify location and caller information, and document details for dispatch teams. Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Training and certifications will be provided. Position may involve shift work, weekends, holidays, and overtime as needed.