911 Call Taker — Start Your Public Safety Career

National Public Safety Careers; Florence (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified individuals for 911 Call Taker opportunities in Florence, MS. The role involves handling emergency and nonemergency calls, confirming locations, and entering details into dispatch systems to coordinate responses.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though not always required. Training and certifications are required for the position.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support or public safety experience may be helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma

Tools

Call-processing software

Dispatch software

Telephone systems

Job description

National Public Safety Careers seeks qualified individuals for 911 Call Taker opportunities in Florence, MS. The role involves handling emergency and nonemergency calls, confirming locations, and entering details into dispatch systems to coordinate responses.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though not always required. Training and certifications are required for the position.