911 Call Taker: Start Your Public Safety Career

Public Safety Dispatch Network; Laytonville (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Laytonville, CA seeks a 911 Call Taker to handle emergency and nonemergency lines with careful attention to detail and patient composure.

You will verify locations, capture essential information, and use approved questions and software to relay incidents to the appropriate dispatch function. Training and certification are prerequisites, with background checks and regulatory compliance expected.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety is helpful, though vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Identify nature and urgency of the situation using approved questions.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide required pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Laytonville, CA seeks a 911 Call Taker to handle emergency and nonemergency lines with careful attention to detail and patient composure.

You will verify locations, capture essential information, and use approved questions and software to relay incidents to the appropriate dispatch function. Training and certification are prerequisites, with background checks and regulatory compliance expected.