911 Call Taker — Start a Life-Saving Career Today

Public Safety Dispatch Network; Cascilla (MS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Cascilla, Mississippi, is seeking 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document details for responders. You may train for both call taking and radio dispatch depending on the center.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures; assessments are required during hiring.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-center experience is helpful but not always required.
• Candidates must follow written procedures and perform well on assessments.

Responsibilities

• Answer incoming emergency and non-emergency calls.
• Confirm incident location and caller details.
• Ask focused questions to determine urgency.
• Enter accurate information into dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Provide calm guidance within training boundaries.
• Use approved language-access resources when needed.
• Adhere to privacy and confidentiality requirements.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Cascilla, Mississippi, is seeking 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document details for responders. You may train for both call taking and radio dispatch depending on the center.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures; assessments are required during hiring.