911 Call Taker — Start Your Public Safety Career

Regional 911 Intake Solutions; Browns (IL); On-site; USD 35,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers for Browns, IL. Duties include handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Role emphasizes listening, accurate typing, and following structured procedures. Training and certification are required, with rotating shifts and potential overtime based on staffing needs.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience helpful but not required.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and pass assessments per hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.

Skills

Active listening

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks 911 Call Takers for Browns, IL. Duties include handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Role emphasizes listening, accurate typing, and following structured procedures. Training and certification are required, with rotating shifts and potential overtime based on staffing needs.