911 Call Taker — Start Your Emergency Response Career

Regional 911 Intake Solutions; Hillsdale (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Regional 911 Intake Solutions in Hillsdale, IL seeks 911 Call Takers to communicate with callers during emergencies, verify locations and contact details, and document information for dispatch coordination. Training may cover both call taking and radio dispatch functions.

Applicants should have strong listening skills, accurate typing, and clear verbal communication, with ability to follow structured procedures and complete required assessments.

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service or public safety helpful but not mandatory.
• Ability to listen carefully, type accurately, and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Hillsdale, IL seeks 911 Call Takers to communicate with callers during emergencies, verify locations and contact details, and document information for dispatch coordination. Training may cover both call taking and radio dispatch functions.

Applicants should have strong listening skills, accurate typing, and clear verbal communication, with ability to follow structured procedures and complete required assessments.