911 Call Taker: Start Your Emergency Communications Career

Regional 911 Intake Solutions; Benson (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Regional 911 Intake Solutions in Benson, IL seeks responsible individuals to become 911 Call Takers. You will answer emergency and nonemergency lines, verify locations, collect caller information, and document details for dispatch teams.

Training covers approved questions and pre-arrival instructions while ensuring privacy and accuracy. Successful candidates typically have strong listening, typing, and verbal communication skills, with a high school diploma or equivalent, and may work rotating

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, call handling, or public safety preferred.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use approved questions to determine urgency.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training.
• Maintain caller privacy and confidentiality.

Skills

Customer service

Active listening

Typing speed

Verbal communication

Procedural compliance

Discretion and calm under pressure

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Benson, IL seeks responsible individuals to become 911 Call Takers. You will answer emergency and nonemergency lines, verify locations, collect caller information, and document details for dispatch teams.

Training covers approved questions and pre-arrival instructions while ensuring privacy and accuracy. Successful candidates typically have strong listening, typing, and verbal communication skills, with a high school diploma or equivalent, and may work rotating