Impactful 911 Call Taker - Start Your Public Safety Career

Regional 911 Intake Solutions; East Windsor Hill (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Regional 911 Intake Solutions in East Windsor Hill is seeking 911 call takers to answer emergency lines and gather accurate details for dispatch. The role emphasizes clear communication, effective questioning, and precise data entry to support first responders.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and be prepared for assessments determined by the hiring agency. Training and certifications are required for ongoing performance evaluations.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and clear verbal communication.
• Assessments and scoring determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Job description

Regional 911 Intake Solutions in East Windsor Hill is seeking 911 call takers to answer emergency lines and gather accurate details for dispatch. The role emphasizes clear communication, effective questioning, and precise data entry to support first responders.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and be prepared for assessments determined by the hiring agency. Training and certifications are required for ongoing performance evaluations.