911 Call Taker: Start a Critical Public Safety Career

Regional 911 Intake Solutions; Fortescue (NJ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Fortescue, NJ seeks a dedicated 911 Call Taker to answer emergency and nonemergency lines, confirm locations, and document details for dispatch teams. Training and certifications apply, with rotating shifts and potential overtime.

A high school diploma is standard, and prior customer service or dispatch experience is beneficial. Successful candidates will demonstrate clear listening, typing accuracy, and effective spoken communication while adhering to strict

Qualifications

• High school diploma or equivalent required.
• Strong listening and verbal communication skills essential.
• Ability to follow structured procedures and use approved questions.
• Experience in customer service or dispatch helpful but not required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify the nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Active listening

Typing speed

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Fortescue, NJ seeks a dedicated 911 Call Taker to answer emergency and nonemergency lines, confirm locations, and document details for dispatch teams. Training and certifications apply, with rotating shifts and potential overtime.

A high school diploma is standard, and prior customer service or dispatch experience is beneficial. Successful candidates will demonstrate clear listening, typing accuracy, and effective spoken communication while adhering to strict