911 Call Taker – Impactful Public Safety Career

Public Safety Dispatch Network; Hudson (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers to handle emergency and non-emergency calls in Hudson, IN. Responsibilities include confirming locations, gathering caller information, and entering data into dispatch systems to support rapid response.

Training and ongoing certification are required. Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures under pressure.

Qualifications

• High school diploma or equivalent required; experience in customer service or public safety helpful.
• Strong listening skills, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and pass required assessments.

Responsibilities

• Answer incoming emergency and non-emergency calls
• Confirm incident location and caller information
• Use approved questions to determine nature and urgency
• Enter details into call-processing or dispatch software
• Forward information to dispatch and provide pre-arrival instructions within training

Skills

Active listening

Typing speed

Clear verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers to handle emergency and non-emergency calls in Hudson, IN. Responsibilities include confirming locations, gathering caller information, and entering data into dispatch systems to support rapid response.

Training and ongoing certification are required. Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures under pressure.