Emergency Call Taker: Join First-Responder Communications

Public Safety Dispatch Network; New Washington (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network seeks 911 Call Takers for New Washington, IN. You will verify caller information, determine needs, and document details for responders. Training may cover call-taking and dispatch duties in rotation with other tasks.

Applicants should have strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Some vacancies accept applicants without prior dispatch experience.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma

Job description

Public Safety Dispatch Network seeks 911 Call Takers for New Washington, IN. You will verify caller information, determine needs, and document details for responders. Training may cover call-taking and dispatch duties in rotation with other tasks.

Applicants should have strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Some vacancies accept applicants without prior dispatch experience.