911 Call Taker - Save Lives with Calm, Clear Calls

Public Safety Dispatch Network; Pleasant Mills (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Indiana seeks 911 Call Taker applicants to handle emergency and nonemergency lines with calm, clear communication. You will verify incident locations, collect caller data, and relay information to dispatch teams in a structured workflow.

Ideal candidates have a high school diploma or GED, strong listening and typing skills, and the ability to follow established procedures. Training and certifications are provided, with varied schedules and potential shift work

Qualifications

• High School Diploma or GED required or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High School Diploma or GED

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network in Indiana seeks 911 Call Taker applicants to handle emergency and nonemergency lines with calm, clear communication. You will verify incident locations, collect caller data, and relay information to dispatch teams in a structured workflow.

Ideal candidates have a high school diploma or GED, strong listening and typing skills, and the ability to follow established procedures. Training and certifications are provided, with varied schedules and potential shift work