911 Call Taker — Start a Vital Public Safety Career

Public Safety Dispatch Network; Monterey (IN); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Monterey, IN is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations and call-back information, and document details for responders.

The role may involve rotating shifts, nights, weekends, holidays, and overtime, with training and certifications required. A high school diploma and strong listening and typing skills are essential, and prior customer service or public safety experience can

Qualifications

• High school diploma or recognized equivalent commonly required.
• Customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension and accurate typing essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Attention to detail

Education

High school diploma

Tools

Call processing software

Job description

Public Safety Dispatch Network in Monterey, IN is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations and call-back information, and document details for responders.

The role may involve rotating shifts, nights, weekends, holidays, and overtime, with training and certifications required. A high school diploma and strong listening and typing skills are essential, and prior customer service or public safety experience can