911 Call Taker – Start Your Career in Emergency Response

National Public Safety Careers; Steens (MS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Steens, Mississippi invites applicants to become 911 Call Takers. This role involves handling incoming emergency calls, gathering essential information, and entering data into dispatch systems while coordinating with responders.

Candidates typically have a high school diploma, strong listening skills, fast typists, and the ability to follow structured procedures. The position may require rotating shifts and work on-site in Steens.

Qualifications

• HS diploma or equivalent required.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Steens, Mississippi invites applicants to become 911 Call Takers. This role involves handling incoming emergency calls, gathering essential information, and entering data into dispatch systems while coordinating with responders.

Candidates typically have a high school diploma, strong listening skills, fast typists, and the ability to follow structured procedures. The position may require rotating shifts and work on-site in Steens.