911 Call Taker — Start a Critical Cold Spring Dispatch Career

Regional 911 Intake Solutions; Cold Spring (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Cold Spring, MN seeks dedicated 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller details, and document information for dispatch teams in a fast-paced environment.

Successful candidates possess strong listening and communication skills, a high school diploma, and the ability to follow established procedures. Training and certifications are provided. Dependency on staffing needs may include rotating shifts.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or call-center/public safety experience preferred.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Customer service

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Cold Spring, MN seeks dedicated 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller details, and document information for dispatch teams in a fast-paced environment.

Successful candidates possess strong listening and communication skills, a high school diploma, and the ability to follow established procedures. Training and certifications are provided. Dependency on staffing needs may include rotating shifts.