911 Call Taker — Start in Public Safety

Public Safety Dispatch Network; Freeburg (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continued training

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers in Freeburg, MO. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination. Training and certifications are required to perform pre-arrival instructions and maintain caller privacy.

Applicants should have a high school diploma and strong listening, typing, and verbal communication skills. Shifts may include nights, weekends, and overtime based on staffing.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Typing

Listening

Verbal communication

Education

High school diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers in Freeburg, MO. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination. Training and certifications are required to perform pre-arrival instructions and maintain caller privacy.

Applicants should have a high school diploma and strong listening, typing, and verbal communication skills. Shifts may include nights, weekends, and overtime based on staffing.