911 Call Taker: Start an Impactful Emergency Career

Public Safety Dispatch Network; Leland (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Brunswick, NC. The role involves answering emergency calls, confirming locations, and documenting details for response coordination.

Training and certification are expected to ensure proper execution of pre-arrival instructions and incident management. The position requires strong listening, accurate typing, and clear communication under pressure, with shifts that may include nights, weekends, and holidays.

Qualifications

• Ability to listen carefully and follow structured procedures.
• Strong typing speed and accuracy for data entry.
• Clear verbal communication with callers and team members.

Responsibilities

• Answer incoming emergency calls and designated nonemergency lines.
• Verify incident location and caller information; document details in systems.
• Ask focused questions to identify nature and urgency of emergencies.
• Enter information into dispatch software and forward to the appropriate unit.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Brunswick, NC. The role involves answering emergency calls, confirming locations, and documenting details for response coordination.

Training and certification are expected to ensure proper execution of pre-arrival instructions and incident management. The position requires strong listening, accurate typing, and clear communication under pressure, with shifts that may include nights, weekends, and holidays.