911 Call Taker — Critical Emergency Communications Pro

Public Safety Dispatch Network; Aulander (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Aulander, NC to answer emergency lines, verify caller and incident details, and document information for dispatcher coordination. Training, certifications, and potential rotating shifts are part of the role.

Successful candidates typically hold a high school diploma or equivalent, with strong listening, typing, and communication skills, and the ability to follow structured procedures. Employment terms vary by agency.

Qualifications

• Must have strong listening comprehension skills.
• Typing accuracy and speed expected for data entry.
• Clear verbal communication with callers and teammates.
• Ability to follow structured procedures and use approved questions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed and available.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Aulander, NC to answer emergency lines, verify caller and incident details, and document information for dispatcher coordination. Training, certifications, and potential rotating shifts are part of the role.

Successful candidates typically hold a high school diploma or equivalent, with strong listening, typing, and communication skills, and the ability to follow structured procedures. Employment terms vary by agency.