911 Call Taker — Critical Emergency Support

Regional 911 Intake Solutions; Racine (WI); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Racine, WI seeks 911 Call Takers to be the first point of contact for emergency reports. You’ll ask focused questions, confirm locations, and document information for dispatch coordination.

Responsibilities include answering calls, verifying locations, and entering data into dispatch software, with training and certification guiding pre-arrival instructions and safety procedures.

Qualifikationen

• High school diploma or recognized equivalent.
• Prior customer service or public-facing experience is helpful.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening comprehension

Accurate typing

Clear verbal communication

Ausbildung

High school diploma or GED

Jobbeschreibung

Regional 911 Intake Solutions in Racine, WI seeks 911 Call Takers to be the first point of contact for emergency reports. You’ll ask focused questions, confirm locations, and document information for dispatch coordination.

Responsibilities include answering calls, verifying locations, and entering data into dispatch software, with training and certification guiding pre-arrival instructions and safety procedures.