Emergency Call Taker: Start a Vital Public Safety Career

Regional 911 Intake Solutions; Muskego (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Muskego, WI is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines, document details, and assist dispatch operations. Training and background checks apply.

These roles may require rotating shifts, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required; customer service experience helps, dispatch experience not always necessary.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or support experience helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Multitasking

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Muskego, WI is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines, document details, and assist dispatch operations. Training and background checks apply.

These roles may require rotating shifts, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required; customer service experience helps, dispatch experience not always necessary.