911 Call Taker: Start a Vital Public Safety Role

Regional 911 Intake Solutions; Twin Rocks (PA); On-site; USD 36,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions in Twin Rocks, PA is seeking 911 Call Takers to handle emergency and nonemergency lines. The role involves confirming locations, gathering caller details, and documenting information using dispatch software.

Successful candidates follow structured procedures and communicate clearly under pressure. Applicants typically need a high school diploma or equivalent, with preference for experience in customer service or public safety.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured procedure

Education

High school diploma or recognized equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Twin Rocks, PA is seeking 911 Call Takers to handle emergency and nonemergency lines. The role involves confirming locations, gathering caller details, and documenting information using dispatch software.

Successful candidates follow structured procedures and communicate clearly under pressure. Applicants typically need a high school diploma or equivalent, with preference for experience in customer service or public safety.