911 Call Taker – Start a Vital Public Safety Career

Regional 911 Intake Solutions; Dallastown (York County); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certifications

Job summary

Regional 911 Intake Solutions is recruiting for 911 Call Taker opportunities in Dallastown, PA. These roles involve handling emergency calls, confirming locations, and documenting information for dispatch coordination.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided as part of the hiring process.

Qualifications

• A high school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing skills needed.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Data entry

Verbal communication

Education

High School Diploma or GED

Tools

Call-processing software

Dispatch software

Headsets

Job description

Regional 911 Intake Solutions is recruiting for 911 Call Taker opportunities in Dallastown, PA. These roles involve handling emergency calls, confirming locations, and documenting information for dispatch coordination.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided as part of the hiring process.