911 Call Taker — Launch Your Public Safety Career

Public Safety Dispatch Network; Spencer (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network in Spencer, IA seeks dedicated 911 Call Takers to handle emergency and non-emergency lines. You will verify incident locations, collect caller information, and document details in dispatch software while following structured procedures and approved protocols.

Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Typing

Verbal communication

Procedural follow-through

Education

High school diploma

Job description

Public Safety Dispatch Network in Spencer, IA seeks dedicated 911 Call Takers to handle emergency and non-emergency lines. You will verify incident locations, collect caller information, and document details in dispatch software while following structured procedures and approved protocols.

Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills.