Start a Public Safety Career as a 911 Call Taker

Regional 911 Intake Solutions; Rio Grande (OH); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Regional 911 Intake Solutions seeks a 911 Call Taker in Rio Grande, OH to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. The role involves following structured procedures and providing calm, clear communication to callers.

Requirements include a high school diploma or equivalent, strong listening and typing skills, and the ability to work flexible hours. Training and certifications will be provided as part of employment.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and data-entry accuracy.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Job description

Regional 911 Intake Solutions seeks a 911 Call Taker in Rio Grande, OH to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. The role involves following structured procedures and providing calm, clear communication to callers.

Requirements include a high school diploma or equivalent, strong listening and typing skills, and the ability to work flexible hours. Training and certifications will be provided as part of employment.