911 Call Taker – Start Your Public Safety Career

National Public Safety Careers; Wind Ridge (PA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Wind Ridge, Pennsylvania. Call Takers are responsible for handling emergency and nonemergency lines, confirming locations and callback details, and entering information into dispatch systems as part of a coordinated public safety response.

Successful applicants will demonstrate strong listening skills, precise typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Wind Ridge, Pennsylvania. Call Takers are responsible for handling emergency and nonemergency lines, confirming locations and callback details, and entering information into dispatch systems as part of a coordinated public safety response.

Successful applicants will demonstrate strong listening skills, precise typing, clear verbal communication, and the ability to follow structured procedures.