911 Call Taker — Start a Public Safety Career

Regional 911 Intake Solutions; Hosston (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Hosston, LA seeks a diligent 911 Call Taker to handle emergency and non-emergency lines, verify locations, and document pertinent details. You will work within a dispatch environment, employing approved questions and software to triage incidents.

Candidates should have a high school diploma or GED, strong listening skills, precise typing, and clear communication. Training and certifications define applicable pre-arrival instructions and procedures.

Qualifications

• Requires strong listening and comprehension.
• Proficiency in accurate typing and clear verbal communication.
• Ability to follow structured procedures and respond calmly under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to determine nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing proficiency

Verbal communication

Procedural compliance

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Hosston, LA seeks a diligent 911 Call Taker to handle emergency and non-emergency lines, verify locations, and document pertinent details. You will work within a dispatch environment, employing approved questions and software to triage incidents.

Candidates should have a high school diploma or GED, strong listening skills, precise typing, and clear communication. Training and certifications define applicable pre-arrival instructions and procedures.