911 Call Taker: Start a Rewarding Emergency Communications Career

Public Safety Dispatch Network; Columbiaville (MI); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Columbiaville, MI. The role involves taking emergency and nonemergency calls, confirming locations, and entering details into dispatch software to coordinate responders.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Background checks and training are required; shifts may vary to cover 24/7 operations.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support or public safety experience helpful.
• Assessments and minimum scores set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide approved pre-arrival instructions only within training.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Columbiaville, MI. The role involves taking emergency and nonemergency calls, confirming locations, and entering details into dispatch software to coordinate responders.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Background checks and training are required; shifts may vary to cover 24/7 operations.