911 Call Taker: Start a Purposeful Public Safety Career

Public Safety Dispatch Network; Lemoyne (Cumberland County); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Job summary

Public Safety Dispatch Network in Lemoyne, PA is seeking 911 Call Takers to join the emergency communications team. You will answer incoming calls, confirm locations, collect caller information, and enter data into dispatch systems.

Candidates typically need a high school diploma, good listening and typing skills, and the ability to follow structured procedures. Training leads to certifications and ongoing performance evaluations; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are expected.
• Ability to follow structured procedures and complete required assessments is essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or GED

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network in Lemoyne, PA is seeking 911 Call Takers to join the emergency communications team. You will answer incoming calls, confirm locations, collect caller information, and enter data into dispatch systems.

Candidates typically need a high school diploma, good listening and typing skills, and the ability to follow structured procedures. Training leads to certifications and ongoing performance evaluations; shifts may include nights, weekends, and overtime.