911 Call Taker — Start a Public Safety Career (Training Included)

National Public Safety Careers; Southington Township (OH); Presencial; USD 36 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Southington, Ohio. Call Takers are the first point of contact in emergencies, asking focused questions, confirming locations, and documenting details for responders.

Positions may require rotating shifts across days, nights, weekends and holidays; successful applicants complete required training and certifications and must meet background checks.

Qualificações

• High school diploma or recognized equivalent required.
• Experience in customer service or call-taking is helpful but not mandatory.
• Ability to maintain composure and follow structured procedures under pressure.

Responsabilidades

• Answer incoming emergency and non-emergency calls.
• Confirm incident location and caller contact information.
• Use approved questions to determine nature and urgency of situations.
• Enter accurate details into dispatch software and share with responders.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope while maintaining caller safety.
• Adhere to privacy and confidentiality protocols.

Conhecimentos

Active listening

Typing

Verbal communication

Procedural compliance

Formação académica

High school diploma

Ferramentas

Dispatch software

Descrição da oferta de emprego

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Southington, Ohio. Call Takers are the first point of contact in emergencies, asking focused questions, confirming locations, and documenting details for responders.

Positions may require rotating shifts across days, nights, weekends and holidays; successful applicants complete required training and certifications and must meet background checks.