911 Call Taker — Start a Vital Public Safety Career

National Public Safety Careers; New Lebanon (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assist programs

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in New Lebanon, OH. You will answer emergency lines, verify locations, document details, and route information to the appropriate dispatch function.

Applicants typically need a high school diploma; prior customer service or public safety exposure is helpful. Training and background checks are required, with assessments set by the hiring agency. These roles may require rotating shifts, including nights and weekends.

Qualifications

• High school diploma or equivalent typically required
• Strong listening and typing skills beneficial
• Public safety or customer service experience helpful but not always required

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines
• Confirm incident location and caller information
• Use approved questions to identify nature and urgency
• Enter details into call-processing or dispatch software
• Forward information to dispatch personnel promptly
• Assure caller privacy and provide pre-arrival instructions within training
• Utilize language-access resources when needed

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in New Lebanon, OH. You will answer emergency lines, verify locations, document details, and route information to the appropriate dispatch function.

Applicants typically need a high school diploma; prior customer service or public safety exposure is helpful. Training and background checks are required, with assessments set by the hiring agency. These roles may require rotating shifts, including nights and weekends.