911 Call Taker — 24/7 Emergency Communications

Regional 911 Intake Solutions; Longville (LA); Vor Ort; USD 36.000 - 46.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid leave

Retirement plan

Zusammenfassung

Regional 911 Intake Solutions in Longville, LA seeks an attentive 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. The role requires high school level education and strong listening and typing skills, with potential on-call or rotating schedules and adherence to strict procedures.

Applicants must complete background checks and training, with benefits and opportunities as outlined by the employing agency.

Qualifikationen

• High school diploma or recognized equivalent is commonly required.
• Experience in customer service or public safety is helpful but not always required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focus on essential questions and instructions.
• Use language-access resources when needed and provide pre-arrival instructions within training.

Kenntnisse

Active listening

Typing

Verbal communication

Ausbildung

High School Diploma

Jobbeschreibung

Regional 911 Intake Solutions in Longville, LA seeks an attentive 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. The role requires high school level education and strong listening and typing skills, with potential on-call or rotating schedules and adherence to strict procedures.

Applicants must complete background checks and training, with benefits and opportunities as outlined by the employing agency.