911 Call Taker - Launch an Impactful Public Safety Career

Regional 911 Intake Solutions; Baton Rouge (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Baton Rouge is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will listen, ask focused questions, confirm locations, and document information for responders.

Candidates should be prepared to work rotating shifts and complete required training and certifications. Responsibilities emphasize accuracy, composure under pressure, and respect for caller privacy. Benefits may include health insurance and retirement contributions.

Qualifications

• High school diploma or equivalent required or of recognized equivalence.
• Strong listening, typing, and verbal communication skills essential.
• Ability to follow structured procedures and use call-processing software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Decision making

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Baton Rouge is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will listen, ask focused questions, confirm locations, and document information for responders.

Candidates should be prepared to work rotating shifts and complete required training and certifications. Responsibilities emphasize accuracy, composure under pressure, and respect for caller privacy. Benefits may include health insurance and retirement contributions.