911 Call Taker — Critical, Impactful Public Service

Regional 911 Intake Solutions; Grambling (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

Regional 911 Intake Solutions in Grambling, LA is seeking 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document information for dispatch coordination.

Successful candidates need strong listening, accurate typing, and clear communication, with a high school diploma or equivalent. Training, certifications, and ongoing evaluations are required for position eligibility.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.
• Dispatch/public safety experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Procedure following

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions in Grambling, LA is seeking 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document information for dispatch coordination.

Successful candidates need strong listening, accurate typing, and clear communication, with a high school diploma or equivalent. Training, certifications, and ongoing evaluations are required for position eligibility.