911 Call Taker: Fast-Paced Emergency Communications

Regional 911 Intake Solutions; Libuse (LA); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Libuse, LA seeks an 911 Call Taker to handle emergency and non-emergency lines, confirm locations and contact details, and input data into dispatch systems. The role emphasizes accurate information gathering and clear communication in a fast-paced environment.

Applicants should have a high school diploma; previous public safety or customer service experience is helpful. Training, background checks, and required certifications will be provided as part of the

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service or public safety is helpful but not always required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Ask structured questions to identify urgency and details.
• Enter information into call-processing or dispatch software.
• Forward incident data to the appropriate dispatch unit promptly.
• Provide pre-arrival instructions only within training scope.

Skills

Listening skills

Typing

Verbal communication

Procedural adherence

Education

High school diploma

Job description

Regional 911 Intake Solutions in Libuse, LA seeks an 911 Call Taker to handle emergency and non-emergency lines, confirm locations and contact details, and input data into dispatch systems. The role emphasizes accurate information gathering and clear communication in a fast-paced environment.

Applicants should have a high school diploma; previous public safety or customer service experience is helpful. Training, background checks, and required certifications will be provided as part of the