911 Call Taker — Launch Your Public Safety Career

Regional 911 Intake Solutions; Leesville (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions seeks a diligent 911 Call Taker in Leesville, LA to handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch coordination. Training will cover required certifications and procedural adherence.

The role emphasizes listening, precise typing, and clear communication to guide callers and relay critical information to responders.

Qualifications

• High school diploma or equivalent.
• Strong listening and comprehension.
• Accurate typing and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a diligent 911 Call Taker in Leesville, LA to handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch coordination. Training will cover required certifications and procedural adherence.

The role emphasizes listening, precise typing, and clear communication to guide callers and relay critical information to responders.