911 Call Taker: Start a Life-Saving Dispatch Career

Regional 911 Intake Solutions; North Oxford (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers to join our team in North Oxford, MA. You will handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination.

Successful candidates will have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures during high-pressure situations.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural follow-through

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers to join our team in North Oxford, MA. You will handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination.

Successful candidates will have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures during high-pressure situations.