Urgent 911 Call Taker: Start Your Life-Saving Career

Public Safety Dispatch Network; Northborough (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking qualified 911 Call Takers for opportunities in Northborough, MA. Responsibilities include taking emergency and nonemergency calls, confirming location, and entering data into dispatch systems.

Training and certifications are required before performing pre-arrival instructions. Applicants should have a high school diploma or equivalent, with strong listening, typing and verbal communication skills.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Clear communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking qualified 911 Call Takers for opportunities in Northborough, MA. Responsibilities include taking emergency and nonemergency calls, confirming location, and entering data into dispatch systems.

Training and certifications are required before performing pre-arrival instructions. Applicants should have a high school diploma or equivalent, with strong listening, typing and verbal communication skills.