911 Call Taker - Be First to Help in Emergencies

Public Safety Dispatch Network; Dundee (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Dundee, MS seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for dispatch coordination.

Candidates should have a high school diploma or equivalent and strong listening and typing skills. Training will cover call-taking procedures and required certifications, with rotating shifts including nights and weekends.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety is helpful but not required.
• Strong listening, typing, and clear verbal communication skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller contact information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide pre-arrival instructions within training and certification

Job description

Public Safety Dispatch Network in Dundee, MS seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for dispatch coordination.

Candidates should have a high school diploma or equivalent and strong listening and typing skills. Training will cover call-taking procedures and required certifications, with rotating shifts including nights and weekends.