911 Call Taker – Start a Critical Public Service

Public Safety Dispatch Network; Crayne (KY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

Public Safety Dispatch Network in Crayne, KY seeks a 911 Call Taker to be the first point of contact during emergencies. You will ask focused questions, verify location, and document details for responders, often working a rotating schedule in a 24-hour operation.

The role emphasizes strong listening, accurate typing, clear verbal communication, and following established procedures. Prior call-taking or customer-service experience is helpful, with training and certifications provided.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-center experience helpful.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments as determined.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller callback information.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Crayne, KY seeks a 911 Call Taker to be the first point of contact during emergencies. You will ask focused questions, verify location, and document details for responders, often working a rotating schedule in a 24-hour operation.

The role emphasizes strong listening, accurate typing, clear verbal communication, and following established procedures. Prior call-taking or customer-service experience is helpful, with training and certifications provided.