911 Call Taker — Start a Life-Saving Career (24/7)

National Public Safety Careers; Cecilia (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers in Cecilia, KY seeks motivated 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document details for dispatch.

Applicants typically have a high school diploma and strong listening, typing, and clear verbal communication. Some roles may require prior customer service or dispatch exposure; training and certifications are provided.

Qualifications

• High school diploma or equivalent required; dispatch experience is not always required.
• Strong listening, typing, and clear verbal communication are essential.
• Ability to follow structured procedures and work under pressure in a 911 environment.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Identify nature and urgency using approved questions.
• Enter accurate details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.

Skills

Listening comprehension

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers in Cecilia, KY seeks motivated 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document details for dispatch.

Applicants typically have a high school diploma and strong listening, typing, and clear verbal communication. Some roles may require prior customer service or dispatch exposure; training and certifications are provided.