911 Call Taker & Dispatcher — Emergency Communications

Public Safety Dispatch Network; Benham (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Benham, KY seeks dedicated 911 Call Takers to be the first responders during emergencies. You will ask focused questions, verify locations, and document information for responders and coordinators.

Duties include handling calls, confirming incident locations, entering data into dispatch software, and relaying information to the appropriate teams. A high school diploma and customer service experience are commonly required.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or telephone support is helpful.
• Ability to follow structured procedures and listen carefully.
• Typing accuracy and clear verbal communication are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Benham, KY seeks dedicated 911 Call Takers to be the first responders during emergencies. You will ask focused questions, verify locations, and document information for responders and coordinators.

Duties include handling calls, confirming incident locations, entering data into dispatch software, and relaying information to the appropriate teams. A high school diploma and customer service experience are commonly required.