911 Call Taker: Launch a Critical Public Safety Career

Regional 911 Intake Solutions; Krakow (WI); Presencial; USD 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Krakow, WI seeks an accurate 911 Call Taker to handle emergency and nonemergency lines. You will confirm locations, gather callback details, and document information for dispatch coordination. Roles may require shift work in a 24/7 operations environment.

The position emphasizes listening, typing accuracy, and clear verbal communication while following established procedures and completing required training and assessments.

Formación

• High school diploma or equivalent required.
• Experience in customer service or public safety helpful but not always required.
• Strong listening, typing, and verbal communication skills essential.
• Ability to follow structured procedures and pass assessments.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Conocimientos

Listening comprehension

Typing speed

Verbal communication

Follow structured procedures

Educación

High school diploma or equivalent

Descripción del empleo

Regional 911 Intake Solutions in Krakow, WI seeks an accurate 911 Call Taker to handle emergency and nonemergency lines. You will confirm locations, gather callback details, and document information for dispatch coordination. Roles may require shift work in a 24/7 operations environment.

The position emphasizes listening, typing accuracy, and clear verbal communication while following established procedures and completing required training and assessments.