911 Call Taker – Training & Growth Opportunities

National Public Safety Careers; Mears (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Mears, MI. These roles involve handling emergency and nonemergency calls, documenting details, and coordinating with dispatch teams to initiate timely responses.

Applicants should have a high school diploma or equivalent, strong listening skills, and clear communication. Training, background checks, and certifications are typically required as part of the appointment process.

Qualifications

• Strong listening and clear verbal communication required.
• Ability to type accurately and follow structured procedures.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller contact information.
• Ask focused questions to determine urgency and needs.
• Enter details into dispatch software accurately.
• Forward incident information to the appropriate dispatch unit promptly.
• Provide basic pre-arrival guidance within training.

Education

High School Diploma or Equivalent

Job description

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Mears, MI. These roles involve handling emergency and nonemergency calls, documenting details, and coordinating with dispatch teams to initiate timely responses.

Applicants should have a high school diploma or equivalent, strong listening skills, and clear communication. Training, background checks, and certifications are typically required as part of the appointment process.